CIMS Services
Experienced Team
Our knowledgeable professionals are experts in their field and have experience using school business data management and analysis solutions.
The strength of our team reflects our educational background as teachers, district and school administrators and technical consultants.
Their applied knowledge of the education industry gives them a hands-on perspective that helps you gain the full value of your solution. We understand the pressures and demands you face for improving student achievement and can help you use your solution to reach district and school goals.
We are dedicated to making sure you get the support you need so you can get the most out of your solutions. From general consulting and project management to integration planning and ongoing training, our team’s understanding of education trends enables them to deliver unprecedented professional services that complement and enhance your educational solution needs—now and in the future.
Best Practice Approach K-12 Educational Services
Our best practice approach to quality services ensures your district objectives are achieved and your solution is running smoothly. We are committed to helping you build a services portfolio that satisfies your immediate needs, such as implementation plans and end-user training, and considers your long-term solution goals for ongoing training, business process re-engineering, change management, and professional development.
Backed by years of experience implementing, training and supporting market-leading school business data management solutions, our extensive services portfolio includes:
- Custom implementation
- Project management
- Consulting and professional services
- Customized training plans
- Technical support by phone
Consulting and Professional Services
Weidenhammer offers a wide-array of consulting and professional services designed to ensure that you achieve your district goals, now and in the future. Our consulting options are designed for every type of use in your district and are adaptable to your changing needs. Whether you need consulting services for how best to implement and manage the data in your solution to consulting services throughout the year based on your district’s event calendar, we have a solution for you.
Consulting and Professional Services include:
- Planning
- District Needs Analysis
- Program and Need Assessment
- Project Management
- Change Management
- Business Process Review
- Implementation
- How best to implement and manage your solution
- Phase approach
- Project Team
- Technical Infrastructure Definition
- Database Analysis, Setup and Tuning
- Software Installation
- Data Conversion and Collection
- Data Planning and Validation
- Recommendations for Data Collection
- Report Writing
- Custom Report Writing and Data Management
- Data Definition for District Reporting
- Integration
- Integration Needs Analysis
- Integration Plan and Development
- Training Services
- Training and Technology Requirement Evaluation
- Help Desk Training
- Technical Training
- University, On-site, e-training
- Upgrade Planning
- Software updates
- End-user training
- Communication recommendations
- General Consulting
- Designed around your district’s calendar of events
- Best practice and refresher consulting
- Support Services
- Toll-Free Telephone Support at 800-914-9879
Custom Implementation
Weidenhammer’s structured and best practice implementation methodology is designed to ensure your district reaches its implementation goals through the delivery of quality services that utilize and maximize resources effectively and efficiently during the project.
We understand each district is unique as are your solutions. Our services professionals work closely with your team to define a services program that supports and enhances how you manage your student data.
Implementation Team
Our team of experienced and knowledgeable service professionals work with you to assess your requirements and create a customized plan that identifies your district’ needs, defines your goals, and establishes the appropriate training, implementation, and support requirements and timelines. We also work with you to ensure that an effective training and learning environment is established. This methodology results in optimal knowledge transfer and assists in developing self-sufficiency—key elements in a successful implementation.
Our implementation philosophy focuses on:
- People and partnerships
- Applications of innovative technology
- Customer empowerment through knowledge transfer
- Comprehensive approaches to change management, customer training, services, and ongoing support
Our implementation methodologies and processes include:
- Planning:
Develop detailed work plans, task assignments, schedules, and expected deliverables for the project.
- Preparation:
Prepare the system, business processes, procedures, hardware, and data for implementation.
- Pilot:
Implement your solution in a sub-set of schools in either test or full production mode.
- Roll-out:
Implement the solution following a phased or staggered roll-out approach
- Completion:
Perform a formal review of the system, processes, and procedures as implemented. This also includes the de-commission of the existing system.
Our implementation strategy is executed by:
- Dedicated Weidenhammer employees with domain knowledge and change management experience, working in concert with district experts, providing a smooth and seamless transition
- Utilizing leading-edge technologies to cost effectively develop, implement, and support your solution
- Fully involving school and district staff in the implementation process, leveraging their knowledge, and providing training to empower staff to drive the adoption of the solution, building skills and self-sufficiency as quickly as possible
- Developing a comprehensive project plan that incorporates mutually decided deliverables and milestones
- Continually monitoring, measuring, and managing the plan through its entire execution
We ensure success by:
- Following a proven, standardized process, refined through thousands of successful implementations
- Facilitating continuous stakeholder involvement to build self-sufficiency, minimize costs, and promote widespread buy-in throughout the district
- Establishing effective management controls and procedures
- Increasing awareness of the mechanisms for capturing and leveraging experience
Project Management
Weidenhammer has been working with school administrative solutions for finance and students for almost 30 years. Our project management methodology is market-proven and offers districts industry-leading project support combined with the customized assistance you need. Our team will work in partnership with you to plan and manage your overall solutions project, which includes managing:
- Project scope
- Budget
- Schedule
- Resources
- Business process re-engineering
- Risks and issues
- Regular status communications
Our approach to project management is adaptable to your needs. You can choose 100 percent on-site or a combination of both on-site and off-site project management, depending on your specific requirements. Projects can be managed by a single manager or by special management teams, depending on the scope of your project and the requirements of your district.
Training
The true value of a Weidenhammer implementation is measured by your ability to use your solution to further your districts’ unique goals. Our user education services offer a variety of training options so that users can learn in the way that best suits their learning style, budget, and needs—now and for future planning.
All of our courses are hands-on and role-based, providing district administrators, school administrators, counselors, and teachers with the specific information they need to complete the tasks that are relevant to their job. Designed for new users, or those seeking refresher courses or specific task-based training, our training portfolio ensures you achieve self-sufficiency and that you are gaining the most value from your solution.
Our training program offers:
- Hands-on training, led either online or in person
- Initial product and advanced training courses
- Onsite or in office locations
- User training conferences
- Distance learning
Experienced Training Professionals
Weidenhammer’s training professional have direct experience in education, administration, and technology at the school and district levels. This enables them to bring valuable first-hand experience to the learning process.
Customize Training Plan
Weidenhammer will work in partnership with your district to plan a training program that is customized to your needs and budget. Our training approach is designed to enable appropriate district staff, as well as the appropriate personnel at each school, to quickly and easily learn the functionality of your solution.
Training Now and for the Future
Weidenhammer’s training is designed to provide your team with the introduction training they need to get up and running on their solution, as well as supports on-going training and professional development to ensure staff continue enhancing their skills.
Training Groups and Audience
Our training program has specific curricula geared towards training the following groups within the targeted training population:
- System Administrator Training
- Application Developer Training
- Software Support Training
- Power User Training
- End User Training
- Mentor Teacher Training
Weidenhammer’s training options are designed to meet your needs and budget.
eTraining
Join our instructor and fellow trainees in an online classroom you can access from your home or the office.
On-site Training
On-site training courses are available if you prefer to attend classes at your location
Train-the-Trainer
Weidenhammer trainers teach district personnel to deliver product specific training to their users.
Technical Support For information on Weidenhammer Support, email us at k12.support@hammer.net.