Weidenhammer

• Software Development & Consulting
  • IT Consulting Services
    • Strategic IT Planning
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    • Description of the Microsoft Solution
      • SQL Server 2005/2008 – A BI Solution Framework
      • Benefits of the Microsoft Solution
      • Weidenhammer Microsoft BI Differentiator
    • Description of SAP BusinessObjects Solution
      • Benefits of SAP BusinessObjects Solution
      • Weidenhammer SAP BI Differentiator
  • Microsoft SharePoint Solutions
    • Description of an Intranet
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    E-Commerce Engine
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• Managed Services & Infrastructure Solutions
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Technology Help Desk

The Human Touch backed by monitored quality-assurance administrators.

Our Help Desk solution is an affordable, scalable, highly skilled technical call center based in the United States on a 24/7 basis for your software and hardware products.  Our solution is customizable to meet your IT support needs, whether full-time all the time or as an extension of your internal help desk to afford you live after hours support.  We can help you to lower operating costs while providing your business with high quality technical support.

Key Features:

• Domestic call center
• ITIL Best Practices applied
• Round the clock support
• Monthly reporting
• A variety of service options to meet your needs
• Customized, dedicated automated attendant with script available
• Call-dispatch capabilities for on-site repairs

Support Levels

Level 1: Benefit from a call-answering service, trouble-shooting and call-logging, using a populated knowledge base to resolve incidents at first point of contact.

Level 2: Additional troubleshooting assistance is provided.  If a call cannot be resolved at Level 1, predefined call-escalation processes will elevate the incident to a qualified expert.

Key Benefits

• Controlled or reduced operating costs
• Focus internal IT resources on core-business requirements
• Outsourcing help desk services, faster than building and staffing your own
• Eliminate the drain on your resources, staff or infrastructure

We can assist with multiple call types, including:

• Internet/Network Connectivity
• Password resets
• Peripheral devices (e.g., printers)
• Dispatch/Call Management services
• Desktop applications:
• Core Microsoft OS
• Apple MAC OS
• Custom/Vertical/Line-of-business applications

Contact msp-wsc@hammer.net to request more information.